It can be configured to support a range of external connections using various media and protocols, as well as a large number of endpoints: usually telephones that connect to Asterisk via the network (or the Internet) using one protocol or another.
Incoming call from asterisk how to#
The final attempt to queue in most of our examples sets the QUEUE_MAX_PENALTY to zero, which means to try all available agents. Connect an Asterisk system to the public switched telephone network Enable Sysadmin Connect an Asterisk system to the public switched telephone network Learn how to set up Asterisk so your softphones can receive incoming calls from outside and make outgoing calls outside your organization as well. Like any PBX, Asterisk is basically a router for incoming and outgoing telephone calls. By the above usage, agents with lower number priorities will be given the calls first, and then, if no-one picks up the call, the QUEUE_MAX_PENALTY will be incremented, and the queue tried The purpose of specifying the QUEUE_MAX_PENALTY is to develop a set of priorities amongst agents. In the above, note that the "t" option is specified, and this allows the agent picking up the incoming call the luxury of transferring the call to other parties. Notice that a common pattern is followed in each of the three queue contexts:įirst, you set QUEUE_MAX_PENALTY to a value, then you call Queue(queue-name,option.) (see the Queue application documetation for details)
The Contexts referenced from the nf fileīackground(digium/YourCallWillBeAnsweredByOurNextAvailableOperator) īackground(digium/NoOneIsAvailableToTakeYourCall) īackground(digium/PleaseLeaveAMessageInOurGeneralVoiceMailBox) Īnd in the dispatch context, first agents of priority 10 are tried, then 20, and if none are available, all agents are tried. Background(digium/ThankYouForCallingDigium) īackground(digium/YourOpenSourceTelecommunicationsSupplier) īackground(digium/IfYouKnowYourPartysExtensionYouMayDialItAtAnyTime) īackground(digium/ForCustomerServicePleasePress3) īackground(digium/ForAllOtherDepartmentsPleasePress4) īackground(digium/ToSpeakWithAnOperatorPleasePress0AtAnyTime) īackground(digium/ToHearTheseOptionsRepeatedPleaseHold) īackground(digium/YouHaveMadeNoSelection)
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